Emergency Communications Trainee: Dispatcher/Telecommunicator

911 Emergency Communications; Horse Cave (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Bonnieville, KY offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn emergency call-taking, incident documentation, and radio operations under supervision. Trainees gain hands-on experience while completing required training milestones.

Training may combine classroom instruction, simulations, and supervised console assignments. Shift schedules may include nights, weekends, holidays, and overtime as training progresses.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback are expected.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Computer skills

Feedback willingness

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Bonnieville, KY offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn emergency call-taking, incident documentation, and radio operations under supervision. Trainees gain hands-on experience while completing required training milestones.

Training may combine classroom instruction, simulations, and supervised console assignments. Shift schedules may include nights, weekends, holidays, and overtime as training progresses.