Emergency Dispatcher Trainee — Start Your Communications Career

911 Emergency Communications; Strawberry Plains (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Strawberry Plains, TN, is seeking Dispatcher Trainee and Telecommunicator Trainee positions. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Pay and schedule details vary by agency and may include nights, weekends, holidays, and overtime during training and later operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Clear communication

Basic computer skills

Customer service experience

Telephone-based experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Strawberry Plains, TN, is seeking Dispatcher Trainee and Telecommunicator Trainee positions. Trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Pay and schedule details vary by agency and may include nights, weekends, holidays, and overtime during training and later operations.