Emergency Communications Trainee: Dispatch & Telecomm

County Emergency Communications; Cambridge (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications is seeking motivated Dispatcher Trainee / Telecommunicator Trainee applicants in Ashland, MA. Trainees receive structured instruction, learn to take calls, document incidents, and operate dispatch systems under supervision.

Training may include nights, weekends, holidays, and overtime as schedules permit. Responsibilities grow with demonstrated skills; completion of training and certifications aligns with employer standards.

Qualifications

• High school diploma or equivalent is commonly required.
• Trainees should have basic computer skills and clear communication.
• Accurate typing and willingness to receive feedback are important.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Document incidents accurately and gather essential details.
• Develop typing and CAD skills.
• Study service-area geography and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Maintain confidentiality and professional conduct.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking motivated Dispatcher Trainee / Telecommunicator Trainee applicants in Ashland, MA. Trainees receive structured instruction, learn to take calls, document incidents, and operate dispatch systems under supervision.

Training may include nights, weekends, holidays, and overtime as schedules permit. Responsibilities grow with demonstrated skills; completion of training and certifications aligns with employer standards.