Emergency Communications Specialist (911 Operator)

Public Safety Dispatch Network; La Puente (CA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in La Puente, CA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and prepare information for responding teams.

The role may involve rotating shifts and non-traditional hours to cover a 24-hour operation. Requirements include a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in La Puente, CA is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and prepare information for responding teams.

The role may involve rotating shifts and non-traditional hours to cover a 24-hour operation. Requirements include a high school diploma or equivalent, strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.