Emergency Communications Specialist (911)

Public Safety Dispatch Network; Stanton (KY); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Stanton, KY is seeking qualified applicants for 911 Call Taker opportunities. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders. Training and certification are required to perform duties effectively.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience helpful. Some vacancies may welcome those without dispatch experience.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Stanton, KY is seeking qualified applicants for 911 Call Taker opportunities. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for responders. Training and certification are required to perform duties effectively.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety experience helpful. Some vacancies may welcome those without dispatch experience.