Emergency Communications Specialist - 911 Call Taker

National Public Safety Careers; Parksville (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers to join our team in Parksville, SC. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Successful candidates will demonstrate strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures. Shift work, including nights and weekends, is possible based on staffing needs.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing

Verbal communication

Empathy

Education

High school diploma

Job description

National Public Safety Careers seeks dedicated 911 Call Takers to join our team in Parksville, SC. You will handle emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Successful candidates will demonstrate strong listening skills, precise typing, clear verbal communication, and the ability to follow structured procedures. Shift work, including nights and weekends, is possible based on staffing needs.