911 Call Taker — Start a Vital Public Safety Career

National Public Safety Careers; Kanosh (UT); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Kanosh, Utah. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Successful applicants will have a high school diploma or equivalent, strong listening skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for advancement, with shift work common.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Kanosh, Utah. Responsibilities include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Successful applicants will have a high school diploma or equivalent, strong listening skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required for advancement, with shift work common.