911 Emergency Communications Specialist

National Public Safety Careers; Van Hornesville (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Van Hornesville, NY. Responsibilities include answering emergency and nonemergency lines, confirming details, and entering information into dispatch systems.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow procedures. Training and certifications are required, and background checks may apply.

Qualifications

• Attention to detail and data entry accuracy.
• Strong listening and verbal communication skills.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Van Hornesville, NY. Responsibilities include answering emergency and nonemergency lines, confirming details, and entering information into dispatch systems.

Successful candidates typically have a high school diploma, strong listening skills, and the ability to follow procedures. Training and certifications are required, and background checks may apply.