Emergency Communications Specialist — 911 Call Taker

Public Safety Dispatch Network; Fruitland (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Job summary

Public Safety Dispatch Network in Fruitland, NM is seeking 911 Call Takers who will engage with callers reporting emergencies, verify locations, and document critical information for responders. The role involves following scripted questions, inputting data into dispatch software, and coordinating with the appropriate dispatch function to ensure rapid assistance.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with the ability to follow

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Fruitland, NM is seeking 911 Call Takers who will engage with callers reporting emergencies, verify locations, and document critical information for responders. The role involves following scripted questions, inputting data into dispatch software, and coordinating with the appropriate dispatch function to ensure rapid assistance.

Candidates should have a high school diploma and strong listening, typing, and communication skills, with the ability to follow