911 Call Taker

Regional 911 Intake Solutions; Durango (CO); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in La Plata is seeking 911 Call Takers to answer emergency lines, verify locations, and document details for responders. You will use approved questions to determine urgency and enter information into dispatch software.

The role requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Shifts may include nights, weekends, and overtime.

Formación

• High school diploma or equivalent required.
• Strong listening and accurate data-entry skills.
• Clear verbal communication and ability to follow procedures.

Responsabilidades

• Answer incoming emergency calls and verify location and caller information.
• Enter data into dispatch software accurately and promptly.
• Identify urgency using approved questions and provide basic instructions as trained.
• Forward incident details to the appropriate dispatch function.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Structured procedures

Educación

High school diploma

Herramientas

Dispatch software

Descripción del empleo

911 Call Taker Opportunities in La Plata

911 Call Takers are often the first people to speak with someone reporting an emergency. They ask focused questions, confirm where help is needed, and document information for the personnel responsible for coordinating the response. In some communications centers, call taking is a separate assignment from radio dispatch. In others, employees train for both functions. The official vacancy explains the duties included in this position.

Duty Location:

{airport_name}, La Plata, PRE

Pay:

{salary_min}–{salary_max} per year

Schedule:

{work_schedule}

Appointment Type:

{appointment_type}

Who May Apply:

{who_may_apply}

Application Deadline:

{closing_date}

911 call-taking services commonly operate 24 hours a day. Depending on staffing needs, employees may work rotating shifts, nights, weekends, holidays, and overtime.

What You May Do:

Answer incoming emergency calls and assigned nonemergency linesConfirm the incident location and caller’s callback informationUse approved questions to identify the nature and urgency of the situationEnter accurate details into call-processing or dispatch softwareForward incident information promptly to the appropriate dispatch functionHelp distressed callers focus on essential questions and instructionsUse approved language-access and accessibility resources when neededProvide authorized pre-arrival instructions only within training and certification

Experience and Education Requirements:

Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

General Conditions of Employment:

Meet agency-specific employment eligibility and age requirementsComplete required background checks and hiring assessmentsComplete additional screening identified in the announcementSuccessfully complete call-taking training and performance evaluationsObtain applicable certifications within the required timeframeProtect caller privacy and confidential incident information

Work Environment and Physical Requirements:

Call Takers spend substantial time using telephone headsets, keyboards, and computer displays. The work may involve repeated exposure to callers experiencing fear, injury, or loss. Review the official vacancy for essential functions, scheduling expectations, and available accommodations.

Benefits:

Benefits for eligible employees may include

• Health insurance
• Retirement contributions
• Paid leave
• Employee-assistance programs
• Continuing training

Availability depends on the employer, appointment type, and work schedule.

Prepare for the 911 Call Taker Hiring Process:

Our independent preparation program helps candidates practice relevant employment skills and understand common recruitment stages. Participation does not confer operational qualifications or guarantee a hiring outcome.

Call-taker hiring-process guidance:

• Listening comprehension and accurate data-entry practice
• Resume and application support
• Customer communication and interview preparation
• Job-search tools and candidate support
• Start preparing for 911 Call Taker opportunities in La Plata