Emergency Communications Specialist (911 Caller)

Public Safety Dispatch Network; Carmel-by-the-Sea (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Carmel-by-the-Sea, CA seeks a 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. The role involves using call-processing software, following structured protocols, and assisting callers with safety instructions.

The position requires a high school diploma or equivalent; prior customer service or public safety experience is useful, with on-the-job training and certification as part of

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Carmel-by-the-Sea, CA seeks a 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document information for dispatch coordination. The role involves using call-processing software, following structured protocols, and assisting callers with safety instructions.

The position requires a high school diploma or equivalent; prior customer service or public safety experience is useful, with on-the-job training and certification as part of