Emergency Communications Specialist – Public Safety Dispatcher

Public Safety Dispatch Network; Madrid (IA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Public Safety Dispatch Network seeks qualified candidates for Dispatcher / Telecommunicator roles in Boxholm, IA. The position involves handling emergency and nonemergency calls, verifying locations, and coordinating response resources using CAD, telephony, mapping, and radio systems.

Responsibilities include maintaining records and upholding information-security standards. Typical requirements include a high school diploma, strong typing, active listening, clear communication, and the ability

Qualifications

• High school diploma or equivalent commonly required.
• Applicants should demonstrate accurate typing, active listening, and clear communication.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Active listening

Clear communication

Typing

Multitasking

Education

High school diploma or equivalent

Tools

CAD

Telephone systems

Radio systems

Job description

Public Safety Dispatch Network seeks qualified candidates for Dispatcher / Telecommunicator roles in Boxholm, IA. The position involves handling emergency and nonemergency calls, verifying locations, and coordinating response resources using CAD, telephony, mapping, and radio systems.

Responsibilities include maintaining records and upholding information-security standards. Typical requirements include a high school diploma, strong typing, active listening, clear communication, and the ability