Emergency Communications Specialist — 24/7 CAD Dispatcher

maine; United States; On-site; USD 39,000 - 51,000; Full time

Job summary

Department of Public Safety - Bureau of Emergency Communications in Augusta, ME is seeking Emergency Communications Specialists to serve as the liaison between the public and first responders. The role involves handling high-pressure 911 calls, gathering essential information, and coordinating rapid responses.

The position requires accurate data entry, skillful use of CAD and radios, and the ability to work a rotating schedule that may include days, evenings, nights and weekends.

Qualifications

• High school diploma or equivalent.
• Able to pass fingerprint-based background check and polygraph.

Responsibilities

• Act as the first point of contact for people in need of help for emergency and non-emergency situations.
• Coordinate effective response to calls for service.
• Develop incident resolution strategies.
• Search databases to find pertinent information for first responders (criminal history, stolen property, motor vehicle data).
• Document calls in the computer aided dispatch system.
• Operate communications equipment, including CAD and radio systems.

Skills

Prompt decisions

Multi-call handling

Database checks

Work under supervision

Prioritization

Education

High school diploma

Job description

Department of Public Safety - Bureau of Emergency Communications in Augusta, ME is seeking Emergency Communications Specialists to serve as the liaison between the public and first responders. The role involves handling high-pressure 911 calls, gathering essential information, and coordinating rapid responses.

The position requires accurate data entry, skillful use of CAD and radios, and the ability to work a rotating schedule that may include days, evenings, nights and weekends.