Emergency Communications Specialist

Banner Health; Mesa (AZ); On-site; USD 36,000 - 55,000; Full time

Job summary

Banner Health is seeking a Communication Representative in Mesa, AZ. The role requires handling a high volume of calls, coordinating codes and emergencies, and using CTI workstations to route information for patients and staff.

The position emphasizes reliable customer service, professional communication, and accurate documentation in a fast-paced health care environment. Training is provided, with day shifts and opportunities for weekend rotation.

Qualifications

• Experience delivering customer service in healthcare is preferred.
• Ability to handle high call volumes and sensitive information.
• Familiarity with computer-based call centers and CTI is a plus.

Responsibilities

• Respond to a high volume of incoming calls and provide accurate information.
• Coordinate and process codes, emergencies and responses per procedures.
• Use CTI workstation to route calls for patients, staff and vendors.
• Page on-call groups and notify personnel with time-critical information.
• Maintain on-call logs and documentation accurately.

Skills

Customer service

Oral communication

Multitasking

Switchboard

CTI systems

Education

High School diploma or GED

Job description

Banner Health is seeking a Communication Representative in Mesa, AZ. The role requires handling a high volume of calls, coordinating codes and emergencies, and using CTI workstations to route information for patients and staff.

The position emphasizes reliable customer service, professional communication, and accurate documentation in a fast-paced health care environment. Training is provided, with day shifts and opportunities for weekend rotation.