Patient Experience Call Center Specialist

Banner Health; Phoenix (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Banner Health seeks a Consumer Experience Representative to handle inbound and outbound calls for multiple facilities and the community. You will provide quality customer service, help with physician referrals, and manage scheduling and data entry in patient databases.

The role emphasizes confidentiality, accuracy, and the ability to multitask in a fast-paced environment while supporting a leading health system in Arizona.

Qualifications

• High school diploma or GED required.
• 1–2 years in a call center or switchboard environment.
• Excellent written and spoken communication and listening skills.
• Basic computer skills and ability to follow procedures.

Responsibilities

• Process a high volume of incoming, outgoing and interdepartmental calls.
• Provide accurate information to internal and external customers.
• Enter and maintain data in databases and scheduling systems.
• Coordinate physician referrals and class/event information.
• Process payments and maintain confidentiality of transactions.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Switchboard system

Job description

Banner Health seeks a Consumer Experience Representative to handle inbound and outbound calls for multiple facilities and the community. You will provide quality customer service, help with physician referrals, and manage scheduling and data entry in patient databases.

The role emphasizes confidentiality, accuracy, and the ability to multitask in a fast-paced environment while supporting a leading health system in Arizona.