Emergency Communications Operator - Switchboard Pro

Northern Light Health; Bangor (ME); On-site; USD 25,000 - 29,000; Part time

Job summary

Northern Light Health is seeking a Telecommunications Operator (PRN) at the Switchboard to handle high-volume calls in a fast-paced environment. You will screen calls, route inquiries, and follow strict protocols to ensure patient information remains confidential and secure.

The role emphasizes professionalism, reliability, and teamwork in a hospital setting. Responsibilities include answering calls, assisting physicians and staff, and maintaining calm communication during emergencies.

Qualifications

• High school diploma or GED required.
• Strong customer service and phone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with hospital emergency procedures is a plus.

Responsibilities

• Answer incoming calls for Northern Light Health's switchboard.
• Identify organization and provide courteous, professional assistance.
• Follow established protocols during peak times or emergencies.
• Assist staff and direct calls to appropriate departments.
• Maintain confidentiality and HIPAA compliance in all communications.

Skills

Phone etiquette

Communication

Multitasking

Emergency response

Education

High School Diploma or GED

Tools

XTEND system

Job description

Northern Light Health is seeking a Telecommunications Operator (PRN) at the Switchboard to handle high-volume calls in a fast-paced environment. You will screen calls, route inquiries, and follow strict protocols to ensure patient information remains confidential and secure.

The role emphasizes professionalism, reliability, and teamwork in a hospital setting. Responsibilities include answering calls, assisting physicians and staff, and maintaining calm communication during emergencies.