Telephone Operator

U.S. Department of Veterans Affairs; St. Louis (MO); Sur place; USD 37 000 - 49 000; Plein temps

Résumé du poste

U.S. Department of Veterans Affairs in Saint Louis seeks a Telephone Operator to provide comprehensive telecommunications support for the VA St. Louis Health Care System.

The role handles inbound, outbound, and interoffice calls about hospital services and patient information, emphasizing customer service on challenging calls. Responsibilities include retrieving data from VistA, directing calls, and initiating emergency notifications for Code emergencies.

Qualifications

• Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript.

Responsabilités

• Process incoming, outgoing, networked, and interoffice calls regarding hospital services and patient information.
• Provide customer service to a variety of difficult calls including threatening, abusive, or distraught callers.
• Retrieve information from VistA and direct calls; initiate emergency notifications for Code emergencies and Rapid Response.

Connaissances

Customer service

Telephone call handling

Emergency notification

Interpersonal communication

Formation

Transcript required

Foreign education evaluation

Outils

VistA

Description du poste

• Department: Department of Veterans Affairs

The VA St. Louis Health Care System Telephone Operator (VASTLHCS) position is in the Health Administration Service (HAS). The primary purpose of this position is to provide comprehensive telephone and tele-communications support to the VA St. Louis Healthcare System and all associated sites.

Key Responsibilities

Processing incoming, outgoing, networked, and interoffice calls regarding hospital services, patient information, and providing emergency notification information. Receives, interprets, and directs incoming and outgoing telephone requests to proper locations. Provides customer service to a variety of difficult calls including threatening, abusive, or distraught callers.

Retrieves and utilizes the patient opt-in and opt-out listings and maintains an on-call listing for various departments. Contacts on-call employees when requested by medical administrative personnel. Using a computer to retrieve information from VistA as needed to direct calls in a timely manner. Initiates emergency notifications for Code emergencies and Rapid Response.

Work Schedule: Various Tours Available Tuesday-Saturday, 0800-1630 Friday-Tuesday, 1130-2000 Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD10479A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $37333 - $48535/yr.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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