Emergency Communications IT Specialist

ADP; East Providence (RI); On-site; USD 49,000 - 60,000; Full time

Job summary

City of East Providence is seeking an IT Specialist to support critical public safety and municipal IT systems, including 9-1-1 and CAD, with after-hours on-call responsibilities. The role collaborates with police, fire and emergency management to ensure secure, reliable operations.

Candidates should have 3-5 years in IT support, knowledge of networking, VoIP, radio systems and CAD, plus cybersecurity practices. A background check will be required by the East Providence Police Department.

Qualifications

• Requires knowledge of networking, VoIP and public safety software.
• Experience with cybersecurity best practices and IT governance.
• 3-5 years IT Helpdesk or IT Specialist experience.
• Must pass a public safety background check with East Providence Police Department.

Responsibilities

• Maintain, configure, and troubleshoot public safety communications technologies (9-1-1, CAD, radio networks).
• Ensure continuous availability of emergency communications systems with redundancy.
• Coordinate with state/regional authorities for compliance and upgrades.
• Provide on-call support during emergencies and large-scale incidents.
• Assist with planning and implementation of new technology initiatives and liaise with vendors.

Skills

Networking

VoIP

Radio systems

CAD applications

Troubleshooting

Cybersecurity

Public safety software

Education

Associate’s degree in Information Technology or Computer Science

A+ and Network+ Certification

Bachelor’s Degree preferred

Job description

City of East Providence is seeking an IT Specialist to support critical public safety and municipal IT systems, including 9-1-1 and CAD, with after-hours on-call responsibilities. The role collaborates with police, fire and emergency management to ensure secure, reliable operations.

Candidates should have 3-5 years in IT support, knowledge of networking, VoIP, radio systems and CAD, plus cybersecurity practices. A background check will be required by the East Providence Police Department.