Information Technology Specialist

ADP; East Providence (RI); On-site; USD 49,000 - 60,000; Full time

Job summary

City of East Providence is seeking an IT Specialist to support critical public safety and municipal IT systems, including 9-1-1 and CAD, with after-hours on-call responsibilities. The role collaborates with police, fire and emergency management to ensure secure, reliable operations.

Candidates should have 3-5 years in IT support, knowledge of networking, VoIP, radio systems and CAD, plus cybersecurity practices. A background check will be required by the East Providence Police Department.

Qualifications

• Requires knowledge of networking, VoIP and public safety software.
• Experience with cybersecurity best practices and IT governance.
• 3-5 years IT Helpdesk or IT Specialist experience.
• Must pass a public safety background check with East Providence Police Department.

Responsibilities

• Maintain, configure, and troubleshoot public safety communications technologies (9-1-1, CAD, radio networks).
• Ensure continuous availability of emergency communications systems with redundancy.
• Coordinate with state/regional authorities for compliance and upgrades.
• Provide on-call support during emergencies and large-scale incidents.
• Assist with planning and implementation of new technology initiatives and liaise with vendors.

Skills

Networking

VoIP

Radio systems

CAD applications

Troubleshooting

Cybersecurity

Public safety software

Education

Associate’s degree in Information Technology or Computer Science

A+ and Network+ Certification

Bachelor’s Degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time East Providence, RI, US

Salary: $54,326.00 Annually

City of East Providence

Union Affiliation: EPPMTEA

Summary:

Under the supervision of the Director of Technology, the Information Technology (IT) Specialist will support the municipality’s technology infrastructure, with a specialized focus on emergency communications systems. The IT Specialist ensures that all technology platforms - including public safety communications, 9-1-1 systems, dispatch applications, and municipal IT networks - operate securely, reliably, and efficiently. The IT Specialist will collaborate closely with police, fire, emergency management, and other municipal departments to maintain mission-critical services that protect public safety and ensure continuity of operations. The regular schedule of the IT Specialist is 8am-4pm. However, the IT Specialist will be required to respond after regular hours to emergencies related to the communications system or for other scheduled maintenance. For this reason, there will be a degree of flexibility in the schedule of the IT Specialist.

Responsibilities:

The following list of responsibilities are meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

• Maintain, configure, and troubleshoot public safety communications technologies, including 9-1-1 call systems, CAD (Computer-Aided Dispatch), radio networks, and interoperability platforms.
• Ensure continuous availability of emergency communications systems, including redundancy and backup solutions.
• Coordinate with state and regional emergency communications authorities for compliance and upgrades.
• Provide on-call support during emergencies, disasters, and large-scale incidents.
• Install, configure, and maintain hardware, software, and network systems for municipal departments.
• Provide technical support and training to staff on IT and communication systems.
• Maintain inventory of IT and communications equipment and assist in procurement.
• Cybersecurity and Data Management
• Implement cybersecurity policies and ensure compliance with state and federal regulations.
• Protect sensitive municipal and emergency communications data through secure storage and encryption methods.
• Support disaster recovery and business continuity planning.
• Assist with planning and implementation of new technology initiatives, including upgrades to public safety communications systems in coordination with the IT Director.
• Serve as liaison between municipal departments, vendors, and service providers.
• Document systems, procedures, and troubleshooting guides for internal use.
• Ability to respond to after-hours emergencies.
• Strong communication and interpersonal skills for working with diverse municipal teams.
• Commitment to confidentiality and information security.
• Responsible for the emergency backup and recovery process.
• Performs related duties as required.

Preferred Knowledge, Skills, and Experience:

• Knowledge of networking, VoIP, radio systems, and CAD applications.
• Familiarity with public safety software (e.g., 9-1-1, dispatch, records management).
• Strong troubleshooting and problem-solving skills.
• Experience with cybersecurity best practices and IT governance.
• Experience in public safety communications or municipal IT.
• Associate’s degree in Information Technology, Computer Science, or A+ and Network+ Certification or equivalent combination of education and experience. (Bachelor’s Degree preferred).
• 3-5 years of experience in IT Helpdesk or as an IT Specialist.
• Must pass a test of technical professional knowledge to proceed to oral exam.
• Must pass a public safety background check with the East Providence Police Department.

Physical Requirements:

• Must be able to lift up to 50 pounds.

At the City of East Providence we celebrate the diversity of our citizenry, and are proud to encourage inclusiveness in our workforce. We do not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

ADA/AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER