Public Safety IT & Emergency Communications Specialist

ADP, Inc.; East Providence (RI); On-site; USD 46,000 - 62,000; Full time

Job summary

The City of East Providence is seeking an IT Specialist to support the municipality’s technology infrastructure, with a focus on emergency communications systems. The IT Specialist ensures public safety platforms—including 9-1-1, CAD, radio networks, and interoperability tools—operate securely, reliably, and efficiently, in collaboration with police, fire, and emergency management.

The role requires an Associate’s degree in IT or CS (Bachelor’s preferred), 3–5 years IT Helpdesk or IT Specialist

Qualifications

• Associate’s degree in Information Technology or Computer Science, or equivalent combination of education and experience.
• A+ and Network+ certifications or equivalent.
• Bachelor’s degree preferred.

Responsibilities

• Maintain, configure, and troubleshoot public safety technologies, including 9-1-1, CAD, radio networks, and interoperability platforms.
• Ensure continuous availability of emergency communications systems, with redundancy and backups.
• Coordinate with state/regional emergency communications authorities for compliance and upgrades.
• Provide on-call support during emergencies and large-scale incidents.
• Install, configure, and maintain hardware, software, and network systems for municipal departments.
• Provide technical support and training to staff on IT and communication systems.
• Maintain inventory of IT and communications equipment and assist procurement.
• Cybersecurity and data management; implement policies and ensure regulatory compliance.
• Protect sensitive data through secure storage and encryption methods.
• Support disaster recovery and business continuity planning.
• Assist with planning and implementation of new technology initiatives with the IT Director.
• Serve as liaison between municipal departments, vendors, and service providers.
• Document systems, procedures, and troubleshooting guides for internal use.
• Ability to respond to after-hours emergencies.
• Strong communication and interpersonal skills for diverse teams.
• Commitment to confidentiality and information security.
• Responsible for emergency backup and recovery processes.
• Performs related duties as required.

Skills

Networking

VoIP

Radio systems

CAD applications

Public safety software

Troubleshooting

Cybersecurity

IT governance

Public safety communications

Municipal IT

Education

Associate degree IT/CS

A+ and Network+ certs

Bachelor's degree preferred

Job description

The City of East Providence is seeking an IT Specialist to support the municipality’s technology infrastructure, with a focus on emergency communications systems. The IT Specialist ensures public safety platforms—including 9-1-1, CAD, radio networks, and interoperability tools—operate securely, reliably, and efficiently, in collaboration with police, fire, and emergency management.

The role requires an Associate’s degree in IT or CS (Bachelor’s preferred), 3–5 years IT Helpdesk or IT Specialist