P-128-26, Control Center Operator – Telecommunications

City of Providence; Providence (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Providence seeks a Control Center Operator – Telecommunications to take emergency calls under supervision and direct information to appropriate departments. This position offers 3-11 pm or 11 am-7 pm shifts.

You will learn to operate NCIC, public safety radio and office equipment, enter requests, and dispatch information across police channels while maintaining accurate records and supporting frontline officers.

Qualifications

• High School graduate or equivalent.
• Must be able to type 30 words per minute.
• Extensive awareness of City of Providence street locations.
• Capable of receiving requests from Police Officers on radio channels.
• Must pass an annual BCI check.

Responsibilities

• Takes emergency calls from the public and directs information to appropriate departments.
• Enters and transmits electronically requests for Public Safety services.
• Learns to operate NCIC, office computers, public safety radio/telephone equipment, and all office equipment.
• Learns dispatch on the informational multi-channel radio.
• Performs other related duties as assigned by the on‑duty Crew Chief.

Skills

Typing 30 wpm

Public safety communications

Dispatch

NCIC knowledge

Stress management

Education

High School diploma

Tools

Office computers

Public safety radio systems

Job description

P-128-26, Control Center Operator – Telecommunications

Job Type: Union

Job No.: P-128-26

Department: Communications

Posting Dates: 09/23/2026 – 10/06/2026

The City of Providence welcomes and encourages diversity in our workforce at all levels of the organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit hiring discrimination of any type. All City hiring decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Summary

Under supervision of Crew Chiefs (Police) takes emergency calls from public and directs information to appropriate departments.

This position is 3-11 pm or 11 am-7 pm.

Duties & Responsibilities

• Listens attentively and interprets information from someone under great stress.
• Enters and transmits electronically requests for Public Safety services.
• Must be able to learn to operate NCIC, office computers, public safety radio/telephone communications equipment, and all office equipment.
• Must be able to learn dispatch on the informational multi-channel radio.
• Performs other related duties as assigned by the on‑duty Crew Chief.

Minimum Qualifications

• High School graduate or equivalent.
• Must possess extensive awareness of City of Providence street locations.
• Must have computer experience to enter all calls in computer terminals and be able to type 30 words per minute.
• Must be capable of receiving requests from Police Officers in rapid succession on all police radio channels.
• Operates all office equipment.
• Must be able to perform all essential functions of the job.
• Must submit to and pass an annual BCI check.

Training Requirements

Upon Appointment:

• Successful completion Basic Word, Excel, and Outlook within six (6) months and Intermediate Word and Outlook within nine (9) months of appointment.
• Successful completion of APCO Public Safety Telecommunications I training within six (6) months of appointment.
• Customer Service Training.
• Sexual Harassment, Sensitivity, and Diversity Training.

Sustainment:

• Participation in customer service training every 24 months.