Emergency Communications Engineer (SP2)

Emergency Physicians Monthly; New York (NY); On-site; USD 140,000 - 180,000; Full time

Job summary

Emergency Physicians Monthly in Brooklyn, NY seeks an experienced Emergency Communications Engineer (SP2) to support critical 911 communications infrastructure. This on-site role covers E911/NG911, Text-to-911, routing, and network transport across LAN/WAN and VoIP environments.

The position requires 8+ years in network support or data center/field roles, with readiness to travel within the NYC region and provide after-hours support. Assignment duration is ~1 year, with a 35-hour work week.

Responsibilities

• Maintain and support E911 and NG911 telephony, call delivery, routing, and telecommunications infrastructure.
• Install, configure, test, and support emergency communications network equipment, including racking and cabling.
• Assist with SMS, MMS, and RTT emergency services
• Diagnose network incidents, perform root-cause analysis, and support remediation activities.
• Provide technical support for ESInet and public safety communications
• Validate test cases and document results in 911 lab environments
• Track and manage emergency communications assets and infrastructure
• Coordinate with 911 service providers and Local Exchange Carriers
• Prepare and maintain network diagrams and technical reports

Skills

LAN/WAN troubleshooting

Data center support

Telecom routing

Tech documentation

Tools

Microsoft Excel

Visio

Word

Network diagrams

Job description

About The Opportunity

We are recruiting on behalf of our client for an experienced Emergency Communications Engineer (SP2) to support critical telecommunications infrastructure and emergency response systems in New York City.

This role will focus on supporting the communication systems and network infrastructure behind NYC 911 emergency response services, including Enhanced 911 (E911), Next Generation 911 (NG911), and Text-to-911 technologies.

The opportunity is ideal for a seasoned telecommunications and network professional looking to contribute their technical expertise to essential public safety infrastructure.

Position Details

• Job Title: Emergency Communications Engineer (SP2)
• Location: Brooklyn, NY — On-site
• Work Schedule: 35 hours per week, Monday–Friday
• Assignment Duration: Approximately 1 year

The Role

We are looking for an experienced Emergency Communications Engineer with a strong background in network support, telecommunications infrastructure, data center operations, and field support.

The ideal candidate will have extensive hands-on experience troubleshooting LAN/WAN networks, supporting communications routing and transport across wireline, wireless, and VoIP environments, and deploying and maintaining telecommunications infrastructure.

Experience with emergency communications systems, E911/NG911 technologies, and public safety communication networks will be highly valuable. This role requires a technically strong professional who can troubleshoot complex issues, coordinate with service providers, and support critical communication systems in an on-site environment.

What You Will Do

• Support Emergency Communications Systems: Maintain and support E911 and NG911 telephony, call delivery, routing, and telecommunications infrastructure.
• Deploy Network Infrastructure: Install, configure, test, and support emergency communications network equipment, including equipment racking, cabling, and connectivity.
• Support Text-to-911 Services: Assist with the technical support and validation of SMS, MMS, and Real-Time Text (RTT) emergency communication services.
• Troubleshoot Network Issues: Diagnose network and telecommunications incidents, perform root-cause analysis, and support remediation activities.
• Support ESInet Infrastructure: Provide technical support and vendor coordination for Emergency Services IP Networks (ESInet) and public safety unified communications services.
• Perform Testing and Validation: Validate test cases, document results, and support testing activities in 911 and Text-to-911 laboratory environments.
• Manage Telecommunications Assets: Assist with tracking and managing emergency communications technology assets and infrastructure.
• Coordinate with Stakeholders: Work with 911 service providers, Local Exchange Carriers (LECs), neighboring jurisdictions, and Emergency Communications Relay Centers.
• Maintain Technical Documentation: Prepare and maintain network diagrams, technical documentation, test records, and infrastructure-related reports.

What We Are Looking For

• Extensive Network Support Experience: At least 8 years of experience in network support, including LAN/WAN troubleshooting and network infrastructure maintenance.
• Data Center or Field Support: At least 8 years of hands-on data center or field support experience.
• Telecommunications Expertise: At least 8 years of experience supporting communications routing, transport, and delivery across wireline, wireless, and VoIP environments.
• Network Infrastructure Knowledge: Strong working knowledge of networking hardware, network topologies, computing systems, and telecommunications infrastructure.
• Circuit Termination Experience: Hands-on experience with Local Exchange Carrier (LEC) circuit termination and turn-up.
• Cabling and Hardware Skills: Familiarity with telecommunications cabling standards and the ability to pull, terminate, and troubleshoot cables.
• Technical Documentation: Proficiency with Microsoft Excel, Visio, Word, or comparable tools for technical documentation and network diagrams.
• Hands-On Technical Capability: Ability to perform physical installation and support tasks while following detailed technical procedures and job documentation.
• Flexibility and Availability: Willingness to travel within the NYC region and provide on-call, after-hours, and weekend support as required.
• On-Site Availability: Ability to work on-site in Brooklyn, NY, five days per week.

Preferred Experience

Candidates with experience in any of the following areas will be particularly valuable:

• E911/NG911 call routing, call delivery, and call handling systems.
• Emergency Services IP Networks (ESInet) and public safety unified communications.
• Selective routing, trunking, Automatic Number Identification (ANI), and Automatic Location Identification (ALI).
• Digital Multiplex Systems (DMS), Automatic Call Distribution (ACD), and P25 radio networks.
• SMS, MMS, and RTT routing for emergency communications.
• Geographic Information Systems (GIS) and emergency location services.
• 911 laboratory testing, incident triage, root-cause analysis, and telecommunications vendor coordination.

Why This Role?

This is an opportunity to contribute to the technology infrastructure that supports 911 emergency communications and public safety services in New York City.

You will work with critical telecommunications systems, support the evolution of emergency communications technologies, and help maintain reliable connectivity and call delivery for essential emergency response services.

For an experienced network and telecommunications professional, this role offers the opportunity to apply hands-on technical expertise to infrastructure that directly supports public safety.