Emergency Communications Dispatcher Trainee — Training & Benefits

911 Emergency Communications; Town of Hempstead (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Levittown, NY offers Dispatcher Trainee and Telecommunicator Trainee programs that introduce you to emergency call-taking, incident documentation, dispatch operations, and support for responders. Training combines classroom instruction with simulations and supervised console assignments.

Trainees progress as you demonstrate skills, complete assessments, and meet agency standards for certification and performance, with schedules that may include nights, weekends,

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Basic computer skills and clear communication are important.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Customer service

Computer skills

Radio procedures

Education

High school diploma

Job description

911 Emergency Communications in Levittown, NY offers Dispatcher Trainee and Telecommunicator Trainee programs that introduce you to emergency call-taking, incident documentation, dispatch operations, and support for responders. Training combines classroom instruction with simulations and supervised console assignments.

Trainees progress as you demonstrate skills, complete assessments, and meet agency standards for certification and performance, with schedules that may include nights, weekends,