Emergency Communications Dispatcher & Telecommunicator

National Public Safety Careers; Mason City (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional development

Job summary

National Public Safety Careers in Mason City, IL is seeking Public Safety Dispatchers and Telecommunicators to join our information flow between the public and emergency responders. Responsibilities include call taking, police and fire dispatch, EMS dispatch, and handling concurrent tasks with accuracy.

This role combines communication, technology, and careful decision-making; you will organize incoming information, apply agency procedures, and keep callers and responders informed while working

Qualifications

• High school diploma or equivalent required; varying qualifications by agency.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information‑security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD dispatch systems

Telephone systems

Radio systems

Mapping systems

Job description

National Public Safety Careers in Mason City, IL is seeking Public Safety Dispatchers and Telecommunicators to join our information flow between the public and emergency responders. Responsibilities include call taking, police and fire dispatch, EMS dispatch, and handling concurrent tasks with accuracy.

This role combines communication, technology, and careful decision-making; you will organize incoming information, apply agency procedures, and keep callers and responders informed while working