Fire Dispatcher — Emergency Communications (24/7)

Emergency Telecommunicator Services; Mason City (NE); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime pay

Shift premiums

Job summary

Mason City Fire Department in Mason City, NE seeks a Fire Dispatcher to coordinate emergency responses and maintain clear radio communication. You will receive incident information, alert resources, and document details while following established plans during all shifts.

Applicants should have a high school diploma and may need fire dispatch or EMS training. Computer systems, data entry accuracy, maps, and rapid decision-making are essential for this role, with potential overtime and holiday

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Maps

Computer systems

Education

High school diploma

Tools

Dispatch software

Job description

Mason City Fire Department in Mason City, NE seeks a Fire Dispatcher to coordinate emergency responses and maintain clear radio communication. You will receive incident information, alert resources, and document details while following established plans during all shifts.

Applicants should have a high school diploma and may need fire dispatch or EMS training. Computer systems, data entry accuracy, maps, and rapid decision-making are essential for this role, with potential overtime and holiday