Emergency Communications Specialist — Dispatcher & Coordination

National Public Safety Careers; Coin (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Coin, IA. You will take emergency and nonemergency calls, verify locations, classify requests, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

The role requires accuracy, calm under pressure, and strict adherence to procedures across rotating shifts, nights, weekends, and holidays, with potential overtime during emergencies. Training and certifications vary by jurisdiction.

Qualifications

• High school diploma or equivalent required.
• Accurate typing skills and strong listening abilities.
• Clear communication with callers and responders under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD

Telephone systems

Radio systems

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Coin, IA. You will take emergency and nonemergency calls, verify locations, classify requests, and operate CAD, telephone, mapping, and radio systems to coordinate responders.

The role requires accuracy, calm under pressure, and strict adherence to procedures across rotating shifts, nights, weekends, and holidays, with potential overtime during emergencies. Training and certifications vary by jurisdiction.