Emergency Communications Dispatcher - Public Safety

Public Safety Dispatch Network; Soddy-Daisy (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network seeks Public Safety Dispatchers to handle emergency and nonemergency requests, verify locations, and coordinate resources using CAD, radio, mapping, and telephone systems. The role demands rapid decision-making, accuracy, and strong communication under pressure.

Typically requires a high school diploma and training; certifications vary by service area. Shifts may include nights, weekends, holidays, and overtime to ensure continuous staffing in public safety

Qualifications

• High school diploma or equivalent is commonly required.
• Candidates should demonstrate accurate typing, active listening, and clear communication.
• Certifications depend on services handled and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Accurate typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD software

Telephone systems

Mapping software

Radio systems

Job description

Public Safety Dispatch Network seeks Public Safety Dispatchers to handle emergency and nonemergency requests, verify locations, and coordinate resources using CAD, radio, mapping, and telephone systems. The role demands rapid decision-making, accuracy, and strong communication under pressure.

Typically requires a high school diploma and training; certifications vary by service area. Shifts may include nights, weekends, holidays, and overtime to ensure continuous staffing in public safety