Emergency Communications Dispatcher - Public Safety

City of Forney; Forney (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

TMRS retirement

Paid holidays

Paid vacation

Job summary

The City of Forney is seeking a dedicated Communications Officer to join the Police Department. The role handles emergency and non-emergency calls, dispatches police, fire, medical and other responders, and uses CAD and databases to support first responders under supervision.

Candidates should have high school equivalence, at least 1 year in a dispatch environment or related training, and the ability to obtain TCIC/NCIC access and CJIS certification within 6 months.

Qualifications

• Valid driver’s license is required.
• High school graduation or equivalent.
• At least 1 year of experience in a high-volume call center or 9-1-1 dispatch environment; or equivalent.
• Valid Telecommunications Basic or Intermediate Operator Certification from TCOLE, or ability to earn within 1 year of employment.
• Obtain TCIC/NCIC access and CJIS Security Awareness certification within 6 months.

Responsibilities

• Answer emergency and non-emergency calls and two-way radio transmissions; direct first responders to scenes.
• Prioritize calls for service and dispatch appropriate personnel.
• Maintain status of units and relay information to responders.
• Enter data for records and reports; query databases as required.
• Follow department policies; ensure safety of first responders and the public.

Skills

Calm under pressure

Communication skills

High‑volume call center experience

1 year dispatch experience

TCOLE certification readiness

Education

High school diploma or equivalent

Tools

TCIC/NCIC access

Job description

The City of Forney is seeking a dedicated Communications Officer to join the Police Department. The role handles emergency and non-emergency calls, dispatches police, fire, medical and other responders, and uses CAD and databases to support first responders under supervision.

Candidates should have high school equivalence, at least 1 year in a dispatch environment or related training, and the ability to obtain TCIC/NCIC access and CJIS certification within 6 months.