Public Safety Dispatcher (911 & Non-Emergency)

City of Freeport, Texas; Freeport (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

City of Freeport, Texas invites applications for a Telecommunication Officer [Dispatcher] in the Freeport Police Department. This 12-hour shift role handles 911 and non-emergency calls, determines urgency, and coordinates with field units to ensure rapid response.

Candidates must have a high school diploma or GED, be at least 18, possess a valid driver’s license, and complete the Basic Telecommunications Course within six months of hire.

Qualifications

• High school diploma or GED required; 18 years of age minimum.
• Ability to communicate well with public, supervisors and co-workers.
• Valid driver's license with a good driving record.
• Must complete Basic Telecommunications Course within 6 months of employment.

Responsibilities

• Receives and responds to emergency and non-emergency calls via phone, radio, and CAD.
• Prioritizes calls and dispatches required units or agencies.
• Monitors police unit activity and coordinates with field personnel.
• Maintains logs and handles sensitive information with confidentiality.
• Operates various communications equipment and supports on-the-job training.

Skills

Communication

Problem solving

Teamwork

Written communication

Multi-tasking

Public interaction

Decision making

Self-management

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Computer systems

Job description

City of Freeport, Texas invites applications for a Telecommunication Officer [Dispatcher] in the Freeport Police Department. This 12-hour shift role handles 911 and non-emergency calls, determines urgency, and coordinates with field units to ensure rapid response.

Candidates must have a high school diploma or GED, be at least 18, possess a valid driver’s license, and complete the Basic Telecommunications Course within six months of hire.