Emergency Communications Dispatcher (Public Safety)

Regional 911 Intake Solutions; Roark (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Roark, KY seeks a Public Safety Dispatcher/Telecommunicator to support emergency and nonemergency information flow. Responsibilities include call taking, dispatch, and coordinating responses using CAD, phones, mapping, and radio systems.

Applicants should have a high school diploma, accurate typing, active listening, clear communication, and the ability to multitask. Training and certifications vary by service area and jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Job description

Regional 911 Intake Solutions in Roark, KY seeks a Public Safety Dispatcher/Telecommunicator to support emergency and nonemergency information flow. Responsibilities include call taking, dispatch, and coordinating responses using CAD, phones, mapping, and radio systems.

Applicants should have a high school diploma, accurate typing, active listening, clear communication, and the ability to multitask. Training and certifications vary by service area and jurisdiction.