Emergency Communications Dispatcher (Police/Fire/EMS)

Regional 911 Intake Solutions; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Regional 911 Intake Solutions in York, NY seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire, and medical services. In a combined communications environment, you will process calls and manage radio assignments for multiple response disciplines.

The role requires clear communication, situational awareness, and the ability to handle changing priorities while following procedures and authority limits.

Qualifications

• High school diploma or equivalent commonly required.
• Public safety dispatcher credentials may be required depending on assignment.
• Cross-training or prior dispatch experience is common.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Job description

Regional 911 Intake Solutions in York, NY seeks Police/Fire/EMS Dispatchers to coordinate emergency responses across law enforcement, fire, and medical services. In a combined communications environment, you will process calls and manage radio assignments for multiple response disciplines.

The role requires clear communication, situational awareness, and the ability to handle changing priorities while following procedures and authority limits.