Emergency Communications Dispatcher — Make a Life-Saving Impact

Regional 911 Intake Solutions; Newport (ME); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Regional 911 Intake Solutions in East Newport, ME seeks attentive 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software while following procedures and training.

The role requires strong listening, clear communication, and ability to work in a structured environment. Applicants with prior customer service or dispatch exposure are preferred; high school diploma or equivalent is commonly required.

Qualifications

• High school diploma or equivalent required; dispatch experience preferred.
• Customer service or call-center experience is helpful.
• Ability to complete background checks and assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in East Newport, ME seeks attentive 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller data, and document details in dispatch software while following procedures and training.

The role requires strong listening, clear communication, and ability to work in a structured environment. Applicants with prior customer service or dispatch exposure are preferred; high school diploma or equivalent is commonly required.