Communications Dispatcher

Liberty University, Inc.; Lynchburg (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Liberty University, Inc. is seeking a Communications Dispatcher to operate a multi-channel radio and manage emergency/non-emergency calls in Lynchburg, Virginia. The role demands accurate, timely communication and strong organization skills in a fast-paced environment.

Qualified candidates must be at least 21 years old, hold valid first aid and CPR certifications, and ideally have prior dispatch experience. This full-time position is vital for ensuring effective emergency management services.

Qualifications

• At least 21 years old.
• Current first aid and CPR certifications.
• Experience as a dispatcher preferred.
• Ability to lift 10 pounds or fewer regularly.

Responsibilities

• Operate multi-channel radio and telephone systems.
• Receive and transmit information promptly and accurately.
• Answer emergency and non-emergency calls.
• File messages and maintain logs of transmissions.
• Stay abreast of laws relating to law enforcement.

Skills

Communication under stress

Analytical and judgment skills

Organizational skills

Ability to complete dispatcher certification

Emergency communications operations

Job description

Communications Dispatcher

The Communications Dispatcher is a vital role in the Emergency Management & Community Engagement team, responsible for operating a multi‑channel radio system, handling emergency and non‑emergency calls, and managing dispatch information using CAD, VCIN, and NLETS systems.

Responsibilities

1. Operate multi‑channel radio system, multi‑line telephone system, and computer‑aided dispatch terminal.
2. Receive and transmit all information promptly, accurately, and professionally.
3. Answer emergency and non‑emergency calls for service on a multi‑line telephone system.
4. Enter and retrieve information through CAD, VCIN, and NLETS.
5. Respond to inquiries, complaints, and secure emergency assistance in a timely, efficient manner.
6. Contact and request services from wreckers, EMS, fire, law enforcement, and maintenance/University call‑out services.
7. File messages properly and maintain accurate logs and records of all radio transmissions and telephone calls.
8. Verify and enter information in all Liberty University Department call‑out manuals.
9. Notify or correct errors in system usage promptly.
10. Stay abreast of current laws relating to law enforcement at local, state, and federal levels.
11. Maintain knowledge of disaster protocol, research and planning, and law‑enforcement, fire, and EMS dispatch protocol.

Qualifications & Competencies

• At least 21 years old.
• Current first aid and CPR certifications.
• Industry knowledge in emergency communications operations.
• Experience as a dispatcher preferred.
• Ability to complete dispatcher certification within 1 year of appointment.
• Clear, concise communication under stress.
• Strong analytical and judgment skills.
• Excellent computer and organizational skills.
• Ability to lift 10 pounds or fewer regularly.
• No convictions for felonies or crimes of moral turpitude; pass random drug testing.

Work Environment

Full‑time position located in Lynchburg, Virginia – in‑office.

EEO Statement

The University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, age, sex, national origin, pregnancy, disability, military veteran status, or any other legally protected class.