Emergency Communications Dispatcher II — Flexible Hours

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

VCU Health is seeking a dedicated Communications Center professional to provide emergency dispatch, after-hours answering, and general information to patients and staff. You will use Epic scheduling and Spok systems to page on-call physicians and update records with care and accuracy.

The role requires strong customer service experience, attention to privacy, and the ability to collaborate in a fast-paced hospital environment while maintaining a 90% call rating as reviewed by leadership.

Qualifications

• Minimum of two years' experience in customer service.
• Ability to handle multiple calls with accuracy and care.
• Familiarity with scheduling systems and patient information privacy.
• Strong written and verbal communication, attention to detail.

Responsibilities

• Dispatch emergency response teams and coordinate with on call providers.
• Answer after-hours calls, provide general information, and document interactions.
• Page physicians and on-call staff using Spok and Epic/Cerner systems.
• Maintain HIPAA compliance and protect patient information at all times.

Skills

Customer service

Communication

Typing 45 wpm

Teamwork

Education

High School Diploma or equivalent

Tools

Epic Scheduling

Spok Smart Console

Spok Smart Center

Oracle Database

Cerner

Job description

VCU Health is seeking a dedicated Communications Center professional to provide emergency dispatch, after-hours answering, and general information to patients and staff. You will use Epic scheduling and Spok systems to page on-call physicians and update records with care and accuracy.

The role requires strong customer service experience, attention to privacy, and the ability to collaborate in a fast-paced hospital environment while maintaining a 90% call rating as reviewed by leadership.