Emergency Communications Dispatcher I - Hybrid/Remote

Bernalillo County; Albuquerque (NM); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Remote & flex-work options where able

Career development opportunities

Generous leave accruals

Job summary

Bernalillo County is seeking an Emergency Communications Operator I to answer 9-1-1 and non-emergency calls, dispatch units, and provide pre-arrival instructions from the Emergency Communications Center. The role requires precise information handling, adherence to protocols, and collaboration with responders.

The position involves various shifts, potential overtime, and the need to learn radio/CAD codes to support operations.

Qualifications

• High school diploma or GED required.
• 1 year related experience in data entry, computer use or telephone communications; or 6 months in emergency communications/radio dispatching.
• Must type at least 40 words per minute.
• Familiarity with FCC radio procedures and discipline.
• Ability to perform under stress and remain precise in communications.
• Excellent English oral and written communication mandatory.
• Able to learn radio/CAD codes and operate dispatch equipment.
• Must understand the County’s geography and work with TDD devices when needed.

Responsibilities

• Answer 9-1-1 and non-emergency calls clearly and promptly.
• Dispatch law enforcement, fire, EMS units accurately.
• Maintain records of unit locations and statuses.
• Provide pre-arrival instructions per EMS/EFD procedures.
• Access NCIC, NLETS, NMLETS, WITS, CAD, and NM DMV files per policy.
• Provide timely, concise information to responding units.
• Assist the public with information as requested.
• Collaborate with team members to ensure effective coverage.

Skills

Typing 40 wpm

Clear oral and written English

Ability to work under stress

Learn radio/CAD codes

Communicate with the public

Education

High school diploma or GED

1 year related experience or 6 months dispatch experience

Job description

Bernalillo County is seeking an Emergency Communications Operator I to answer 9-1-1 and non-emergency calls, dispatch units, and provide pre-arrival instructions from the Emergency Communications Center. The role requires precise information handling, adherence to protocols, and collaboration with responders.

The position involves various shifts, potential overtime, and the need to learn radio/CAD codes to support operations.