Emergency Communications Shift Lead

Bernalillo County; Albuquerque (NM); On-site; USD 41,000 - 64,000; Full time

Job summary

Bernalillo County is hiring an Emergency Communications Shift Supervisor to oversee the daily operations of ECOs and dispatch activities. The role includes coaching staff, scheduling shifts, monitoring responses, and ensuring compliance with protocols.

The candidate will manage training, handle complaints, and coordinate with field supervisors while maintaining data integrity across CAD and related radio/record systems.

Qualifications

• High School Diploma or GED.
• 7 years of experience in a 9-1-1 emergency communications environment.
• 1 year of supervisory experience.

Responsibilities

• Supervises Emergency Communications Operators (ECOs) and manages daily operations of the assigned shift.
• Conducts shift briefings and ensures smooth transition between outgoing and incoming personnel.
• Develops staff schedules, authorizes overtime, and maintains payroll records.
• Monitors dispatching activities and ensures timely and accurate responses to calls for service.
• Evaluates training effectiveness and oversees the performance of trainers and trainees.

Skills

Supervisory experience

Stress management

Typing 40 WPM

Education

High School Diploma or GED

Tools

CAD system

NCIC

NMCIC

NLETS

DMV records

Job description

Bernalillo County is hiring an Emergency Communications Shift Supervisor to oversee the daily operations of ECOs and dispatch activities. The role includes coaching staff, scheduling shifts, monitoring responses, and ensuring compliance with protocols.

The candidate will manage training, handle complaints, and coordinate with field supervisors while maintaining data integrity across CAD and related radio/record systems.