Emergency Dispatch Shift Leader — Remote Options

Bernalillo County; United States; On-site; USD 41,000 - 64,000; Full time

Benefits offered by this job

Remote & flex-work options

Leave accruals

Education assistance

Health benefits

Job summary

Bernalillo County is seeking an Emergency Communications Shift Supervisor to oversee daily call intake and dispatch operations, ensuring timely, accurate responses and adherence to procedures. The role supervises ECOs, manages shift staffing, coordinates with field personnel, and safeguards data privacy in CAD/NCIC systems.

You will coach staff, conduct performance evaluations, and ensure compliance with public safety communication protocols while maintaining records and producing monthly

Qualifications

• Must have a High School Diploma or GED.
• Seven or more years in a 9-1-1 emergency communications environment.
• One year of supervisory experience.

Responsibilities

• Oversee daily ECO operations and shift activities.
• Conduct shift briefings and ensure smooth transitions between personnel.
• Develop staff schedules, authorize overtime, and maintain payroll records.
• Monitor dispatching for timely and accurate responses to calls.
• Evaluate training effectiveness and oversee trainers and trainees.
• Prepare reports and maintain incident documentation.

Skills

9-1-1 experience

Supervisory exp

Education

High School Diploma or GED

Job description

Bernalillo County is seeking an Emergency Communications Shift Supervisor to oversee daily call intake and dispatch operations, ensuring timely, accurate responses and adherence to procedures. The role supervises ECOs, manages shift staffing, coordinates with field personnel, and safeguards data privacy in CAD/NCIC systems.

You will coach staff, conduct performance evaluations, and ensure compliance with public safety communication protocols while maintaining records and producing monthly