Dispatch Operations Lead – Emergency Communications

Bernalillo County Fire Rescue; Albuquerque (NM); On-site; USD 41,000 - 64,000; Full time

Job summary

Bernalillo County is seeking an Emergency Communications Shift Supervisor to oversee daily call intake and dispatch operations in a 24/7 dispatch center. This role ensures timely, accurate responses and manages shift staffing, channel assignments, and policy compliance.

The position requires strong leadership, extensive 9-1-1 experience, and completion of required certifications within specified time frames. The work environment is indoors and fast-paced, with shift work and overtime as needed.

Qualifications

• High School Diploma or GED is required.
• Seven years of experience in a 9-1-1 emergency communications environment.
• One year of supervisory experience.

Responsibilities

• Supervises Emergency Communications Operators (ECOs) and manages daily shift operations.
• Conducts shift briefings and ensures smooth transition between personnel.
• Develops staff schedules, approves overtime, and maintains payroll records.
• Monitors dispatch activities for timely and accurate responses.
• Conducts performance evaluations and handles complaints or disciplinary actions.

Skills

Emergency communications

Supervisory experience

Education

High School Diploma or GED

Job description

Bernalillo County is seeking an Emergency Communications Shift Supervisor to oversee daily call intake and dispatch operations in a 24/7 dispatch center. This role ensures timely, accurate responses and manages shift staffing, channel assignments, and policy compliance.

The position requires strong leadership, extensive 9-1-1 experience, and completion of required certifications within specified time frames. The work environment is indoors and fast-paced, with shift work and overtime as needed.