Emergency Communications Dispatcher for Security & Safety

ThedaCare; Neenah (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

ThedaCare is seeking a Communications Dispatch Specialist to support staff and visitors by activating emergency alerts, triaging calls, and routing inquiries across hospitals and system security. This full-time role rotates days and nights, with up to 12 weeks orientation; you will monitor security alarms, operate dispatch software, and coordinate with medical teams and facilities to ensure a safe, responsive environment.

A strong orientation toward teamwork and calm under pressure is essential.

Qualifications

• High School diploma or GED preferred.
• Must be 18 years of age.
• Three years of dispatching or call center experience with multiple systems and prioritization.

Responsibilities

• Answers internal 444 emergency calls, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Answers internal/external non-emergent calls, providing information to the caller and/or triages to the appropriate department.
• Monitoring alarms for Security and building safety, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintains and updates records and reports, as well as retrieving and analyzing data to provide to staff and leaders.
• The ability to operate all Communication Dispatch Center software and equipment.
• Maintains radio contact with System Security, Facilities Management and ThedaStar Dispatch.
• Appropriately monitors system cameras for the safety of security, staff and visitors.
• Answers internal/external non-emergent calls, requesting to initiate contact with on-call Surgery Teams and departments.
• Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test various alarms and equipment to maintain its normal operation.
• Trains new Communication Dispatch Specialist.
• Provides internal customer service for staff and vendors with various request. (i.e. security access, keys, morgue, guest house)
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other related duties as assigned.

Skills

Dispatching experience

Call center experience

Multi-system proficiency

Education

High School diploma or GED preferred

Job description

ThedaCare is seeking a Communications Dispatch Specialist to support staff and visitors by activating emergency alerts, triaging calls, and routing inquiries across hospitals and system security. This full-time role rotates days and nights, with up to 12 weeks orientation; you will monitor security alarms, operate dispatch software, and coordinate with medical teams and facilities to ensure a safe, responsive environment.

A strong orientation toward teamwork and calm under pressure is essential.