Communications Dispatch Specialist - Very Part Time

TheDacare, Inc.; Neenah (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health and wellness benefits

Mental health support

On-site amenities

Job summary

ThedaCare, Inc. seeks a Communications Dispatch Specialist to support staff and visitors by handling emergency and non-emergency calls, triaging to the right departments, and monitoring security systems. The role requires coordination with security, facilities, and medical teams to ensure rapid, accurate information flow and safety.

The position emphasizes teamwork, reliability, and adaptability in a fast-paced environment. Orientation is full-time with a mix of day and night shifts.

Qualifications

• Three years of dispatching or call center experience
• High School diploma or GED preferred
• Ability to manage multiple systems and prioritize tasks

Responsibilities

• Answer internal 444 emergency calls and notify appropriate staff
• Answer internal/external non-emergent calls and triage to the correct department
• Monitor alarms for security and building safety and escalate as needed
• Maintain and update records and reports and provide data to staff and leaders
• Operate Dispatch Center software and equipment
• Maintain radio contact with System Security, Facilities Management and Dispatch
• Monitor system cameras for safety of staff and visitors
• Initiate contact with on-call Surgery Teams and departments upon request
• Prepare and complete dispatch logs using reporting software
• Test alarms and equipment regularly
• Train new Communication Dispatch Specialists
• Provide internal customer service for staff and vendors
• Maintain regular attendance and work overtime as required
• Perform other related duties as assigned

Skills

Dispatching experience

Call center experience

Strong communication

Education

High School diploma or GED

Job description

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits , with a whole-person approach to wellness -

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitor's safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members, the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts, triaging and routing internal/external calls for ThedaCare Hospitals and System Security, monitoring system-wide cameras, secured doors and alarms.

Job Description:

**Orientation is full-time status and a mix of day shift and night shift. Up to 12 weeks in total**

Schedule:

• Week one: Tuesday 11p-7a
• Week two: Wednesday 11p-7a
• Holiday rotation

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitors safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members, the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts, triaging and routing internal/external calls for ThedaCare Hospitals and System Security, monitoring system-wide cameras, secured doors and alarms.

KEY ACCOUNTABILITIES:

• Answers internal 444 emergency calls, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Answers internal/external non-emergent calls, providing information to the caller and/or triages to the appropriate department.
• Monitoring alarms for Security and building safety, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintains and updates records and reports, as well as retrieving and analyzing data to provide to staff and leaders.
• The ability to operate all Communication Dispatch Center software and equipment.
• Maintains radio contact with System Security, Facilities Management and ThedaStar Dispatch.
• Appropriately monitors system cameras for the safety of security, staff and visitors.
• Answers internal/external non-emergent calls, requesting to initiate contact with on-call Surgery Teams and departments.
• Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test various alarms and equipment to maintain its normal operation.
• Trains new Communication Dispatch Specialist.
• Provides internal customer service for staff and vendors with various request. (i.e. security access, keys, morgue, guest house)
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other related duties as assigned.

QUALIFICATIONS:

• High School diploma or GED preferred
• Must be 18 years of age
• Three years of dispatching or call center experience with multiple systems and prioritization

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate-controlled office environment
• Frequent sitting with movement throughout office space
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Position requires compliance with department specific competencies.

Scheduled Weekly Hours:

8