Hospital Dispatch Specialist - Day Shift

ThedaCare, Inc.; Neenah (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

ThedaCare Regional Medical Center – Neenah, Wisconsin seeks a Communications Dispatch Specialist to support safety and information flow across hospital and system security. The role requires quick thinking, multi-system coordination, and reliable communication to protect staff and patients.

Week shifts are 36 hours per week with a rotating schedule; the position emphasizes collaboration with clinical and security teams to ensure timely responses and accurate dispatch documentation.

Qualifications

• High School diploma or GED preferred.
• Must be 18 years of age.
• Three years of dispatching or call center experience with multiple systems and prioritization.

Responsibilities

• Answers internal 444 emergency calls, notifying appropriate medical staff, security, police, fire, emergency units.
• Answers internal/external non-emergent calls, providing information or triaging to the appropriate department.
• Monitoring alarms for Security and building safety, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintains and updates records and reports, as well as retrieving and analyzing data to provide to staff and leaders.
• The ability to operate all Communication Dispatch Center software and equipment.
• Maintains radio contact with System Security, Facilities Management and ThedaStar Dispatch.
• Appropriately monitors system cameras for the safety of security, staff and visitors.
• Answers internal/external non-emergent calls, requesting to initiate contact with on-call Surgery Teams and departments.
• Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test various alarms and equipment to maintain its normal operation.
• Trains new Communication Dispatch Specialist.
• Provides internal customer service for staff and vendors with various request. (i.e. security access, keys, morgue, guest house)
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other related duties as assigned.

Skills

Dispatching experience

Call center experience

Multisystem familiarity

Prioritization

Education

High School diploma or GED

Job description

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

• Lifestyle Engagement e.g. health coaches
• relaxation rooms
• health focused apps (Wonder, Ripple)
• mental health support Access & Affordability e.g. minimal or zero copays
• team member cost sharing premiums
• daycare

About ThedaCare! Summary :

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitor's safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members, the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts, triaging and routing internal/external calls for ThedaCare Hospitals and System Security, monitoring system-wide cameras, secured doors and alarms.

Job Description: Schedule: Week one: Monday, Tuesday & Wednesday 7a-3p & Friday, Saturday and Sunday 7a-3p Week two: Tuesday, Wednesday and Thursday 7a-3p Holiday rotation

The Communications Dispatch Specialist is involved in all aspects of ThedaCare staff and visitors safety. Our Communication Dispatch Center is a fast-paced dynamic team where success is defined by collaborating with team members, the community and leadership. The Communications Dispatch Specialist provides centralized information and communication support for ThedaCare by activating emergency and disaster alerts, triaging and routing internal/external calls for ThedaCare Hospitals and System Security, monitoring system-wide cameras, secured doors and alarms.

KEY ACCOUNTABILITIES:

• Answers internal 444 emergency calls, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Answers internal/external non-emergent calls, providing information to the caller and/or triages to the appropriate department.
• Monitoring alarms for Security and building safety, notifying appropriate medical staff, security, police, fire, emergency units and etc.
• Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines and escalating when needed.
• Maintains and updates records and reports, as well as retrieving and analyzing data to provide to staff and leaders.
• The ability to operate all Communication Dispatch Center software and equipment.
• Maintains radio contact with System Security, Facilities Management and ThedaStar Dispatch.
• Appropriately monitors system cameras for the safety of security, staff and visitors.
• Answers internal/external non-emergent calls, requesting to initiate contact with on-call Surgery Teams and departments.
• Utilizing reporting software to initiate and complete dispatch logs for System Security Officers.
• Regularly test various alarms and equipment to maintain its normal operation.
• Trains new Communication Dispatch Specialist.
• Provides internal customer service for staff and vendors with various request. (i.e. security access, keys, morgue, guest house)
• Maintains regular and predictable attendance, works overtime/extra hours as required.
• Performs other related duties as assigned.

QUALIFICATIONS:

• High School diploma or GED preferred
• Must be 18 years of age
• Three years of dispatching or call center experience with multiple systems and prioritization

PHYSICAL DEMANDS:

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

Normally works in climate-controlled office environment Frequent sitting with movement throughout office space Use of computers throughout the work day Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Position requires compliance with department specific competencies.

Scheduled Weekly Hours: 36 Scheduled FTE: 0.9 Location: ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift Details: Days

About ThedaCare ThedaCare is a community health system consisting of seven hospitals, numerous clinics and related services.We are the third largest health care employer in Wisconsin and the largest employer in the state's second largest economic market - Northeast Wisconsin - with approximately 6,800 employees. Through our 100-year history, ThedaCare has woven itself into the very fabric of the communities we serve. For our employees, ThedaCare offers an environment that not only welcomes but also encourages innovative thinking and fresh approaches to today’s health care challenges. We’ve improved the health of thousands of individuals. We know this because we track our quality and constantly seek to improve our care and services for the members of our communities. This job posting is available in other languages besides English free of charge.

ThedaCare is an Equal Opportunity Employer. ThedaCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.