Security Dispatcher – Emergency Communications Center

Allina Health; United States; On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Plans

Life Insurance

Job summary

Allina Health is seeking a security dispatcher to provide a safe and secure environment by managing emergency and non-emergency calls across multiple channels. You will observe cameras, monitor alarms, and coordinate urgent communications during evolving crises.

The role includes monitoring access control, badge changes, and safety systems, with 12-hour day shifts and weekend rotation. Prior dispatch or SOC experience is preferred; travel between sites may be required.

Qualifications

• Associate's or Vocational degree in general studies.
• 0 to 2 years working in dispatch or Security Operations Center, or related function.
• May be required to travel between sites.

Responsibilities

• Manages requests for security and emergency services.
• Monitors and answers phones, radios, intercoms, and other communication tools.
• Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
• Gathers detailed information from caller.
• Records all officer activities via case/incident management systems.
• Sends urgent communications using mass notification, paging systems, and other tools.
• Monitors the safety and security of the physical environment.
• Uses access control, panic/duress, infant protection, security video systems, weather radios, and alarm systems.
• Processes badge access change requests.
• Performs preventative maintenance checks and escalates issues per procedure.
• Maintains readiness to identify and respond to safety and security concerns.
• Other duties as assigned.

Education

Associate's or Vocational degree in general studies

Job description

Allina Health is seeking a security dispatcher to provide a safe and secure environment by managing emergency and non-emergency calls across multiple channels. You will observe cameras, monitor alarms, and coordinate urgent communications during evolving crises.

The role includes monitoring access control, badge changes, and safety systems, with 12-hour day shifts and weekend rotation. Prior dispatch or SOC experience is preferred; travel between sites may be required.