Emergency Communications Dispatcher (First Responder)

City of Maypearl; Rockwall, Northern (TX, KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

City of Maypearl is seeking a dedicated emergency communications dispatcher to receive and dispatch calls for police, fire, animal control, and after-hours services.

Under supervision, operate CAD, multi-channel radios, E911, and recording systems while maintaining logs and providing critical information in high-stress situations.

Candidate must obtain Basic Telecommunicator Certification within a year and hold a valid Texas Driver’s License.

Qualifications

• High school diploma or GED required.
• Previous dispatch or emergency communications experience preferred.
• Must obtain Basic Telecommunicator Certification within one year (NCT9-1-1 Academy)
• Must obtain TLETS/NLETS certification within required timeframe
• Valid Texas Driver’s License required

Responsibilities

• Receives and prioritizes emergency and non-emergency calls for service.
• Dispatches police, fire, and animal control personnel using radio and CAD systems.
• Operates multi-channel radio, E911 systems, CAD, TDD, recording systems, and related technology.
• Provides accurate, timely, and critical information to field personnel.
• Maintains detailed and accurate logs, records, and reports of calls and activities.
• Monitors jail operations and video systems for safety and compliance.
• Assists walk-in customers, including receiving reports and payments as assigned.
• Communicates effectively with public safety personnel, city departments, and external agencies.
• Maintains composure, judgment, and decision-making in high-stress situations.
• Performs other related duties as assigned

Skills

Multitasking

Verbal communication

CAD systems

Radio systems

Critical thinking

Team collaboration

Education

High school diploma or GED

Tools

CAD systems

E911 systems

Recording systems

Job description

City of Maypearl is seeking a dedicated emergency communications dispatcher to receive and dispatch calls for police, fire, animal control, and after-hours services.

Under supervision, operate CAD, multi-channel radios, E911, and recording systems while maintaining logs and providing critical information in high-stress situations.

Candidate must obtain Basic Telecommunicator Certification within a year and hold a valid Texas Driver’s License.