COMMUNICATIONS OPR I

City of Maypearl; Rockwall, Northern (TX, KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

City of Maypearl is seeking a dedicated emergency communications dispatcher to receive and dispatch calls for police, fire, animal control, and after-hours services.

Under supervision, operate CAD, multi-channel radios, E911, and recording systems while maintaining logs and providing critical information in high-stress situations.

Candidate must obtain Basic Telecommunicator Certification within a year and hold a valid Texas Driver’s License.

Qualifications

• High school diploma or GED required.
• Previous dispatch or emergency communications experience preferred.
• Must obtain Basic Telecommunicator Certification within one year (NCT9-1-1 Academy)
• Must obtain TLETS/NLETS certification within required timeframe
• Valid Texas Driver’s License required

Responsibilities

• Receives and prioritizes emergency and non-emergency calls for service.
• Dispatches police, fire, and animal control personnel using radio and CAD systems.
• Operates multi-channel radio, E911 systems, CAD, TDD, recording systems, and related technology.
• Provides accurate, timely, and critical information to field personnel.
• Maintains detailed and accurate logs, records, and reports of calls and activities.
• Monitors jail operations and video systems for safety and compliance.
• Assists walk-in customers, including receiving reports and payments as assigned.
• Communicates effectively with public safety personnel, city departments, and external agencies.
• Maintains composure, judgment, and decision-making in high-stress situations.
• Performs other related duties as assigned

Skills

Multitasking

Verbal communication

CAD systems

Radio systems

Critical thinking

Team collaboration

Education

High school diploma or GED

Tools

CAD systems

E911 systems

Recording systems

Job description

Job Summary:
Under general supervision, performs specialized work in receiving, processing, and dispatching emergency and non-emergency communications for police, fire, animal control, and after-hours utility services. Operates advanced communication systems and serves as a critical link between the public and emergency responders. This position is designated as a first responder under applicable state law.

Minimum Qualifications:
1. Education: High school diploma or GED required.

2. Experience: Previous dispatch or emergency communications experience preferred.

3. Licenses/Certifications: Must obtain Basic Telecommunicator Certification within one (1) year of employment (NCT9-1-1 Academy)

Must obtain TLETS/NLETS certification within required timeframe
Valid Texas Driver’s License required
Essential Job Functions:
Receives and prioritizes emergency and non-emergency calls for service
Dispatches police, fire, and animal control personnel using radio and CAD systems
Operates multi-channel radio, E911 systems, CAD, TDD, recording systems, and related technology
Provides accurate, timely, and critical information to field personnel
Maintains detailed and accurate logs, records, and reports of calls and activities
Monitors jail operations and video systems for safety and compliance
Assists walk-in customers, including receiving reports and payments as assigned
Communicates effectively with public safety personnel, city departments, and external agencies
Maintains composure, judgment, and decision-making in high-stress situations
Performs other related duties as assigned

Knowledge of:
Emergency communications systems and dispatch operations
Applicable federal, state, and local laws and regulations
Geographic layout, streets, and response areas of the City and surrounding areas
Customer service principles and public interaction practices
City policies and procedures

Skills in:
Multitasking and prioritizing in a fast-paced, high-pressure environment
Clear and effective verbal communication, especially under stress
Operating CAD, radio systems, and emergency communication technology
Critical thinking and sound decision-making
Team collaboration and coordination

Physical Demands/Work Environment:
Work is performed in a communications center with moderate noise levels. Requires prolonged sitting, frequent use of computers and keyboards, and wearing a headset for extended periods. Must be able to work nights, weekends, holidays, and during emergency situations. Regular exposure to stressful and emotionally charged situations involving individuals in crisis.