Emergency Communications Dispatcher (911 Call Taker)

National Public Safety Careers; Hagerman (ID); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers is seeking a dispatcher for an emergency communications center in Hagerman, ID. The role involves taking 911 calls, confirming locations, and relaying information to dispatch teams. Training will cover required procedures and certifications.

A high school diploma or equivalent is commonly required, with customer service or public safety experience beneficial. Applicants should be prepared for rotating shifts and strict adherence to procedures, with background

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Verbal communication

Following procedures

Formation

High school diploma or GED

Description du poste

National Public Safety Careers is seeking a dispatcher for an emergency communications center in Hagerman, ID. The role involves taking 911 calls, confirming locations, and relaying information to dispatch teams. Training will cover required procedures and certifications.

A high school diploma or equivalent is commonly required, with customer service or public safety experience beneficial. Applicants should be prepared for rotating shifts and strict adherence to procedures, with background