Emergency Communications Dispatcher

Public Safety Dispatch Network; McCammon (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in McCammon, ID is seeking 911 Call Takers to be the first point of contact during emergencies. You ask focused questions, confirm location, and document information for dispatch staff.

Duties include answering calls, verifying incident location, entering data into dispatch software, and forwarding details to the appropriate unit. A high school diploma and strong listening, typing, and verbal communication are typically required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Dispatch software

Call-processing software

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in McCammon, ID is seeking 911 Call Takers to be the first point of contact during emergencies. You ask focused questions, confirm location, and document information for dispatch staff.

Duties include answering calls, verifying incident location, entering data into dispatch software, and forwarding details to the appropriate unit. A high school diploma and strong listening, typing, and verbal communication are typically required.