24/7 Emergency Medical Dispatcher — Impactful EMS Communications

County Emergency Communications; Hagerman (NM); On-site; USD 35,000 - 60,000; Full time

Job summary

County Emergency Communications in Hagerman, NM seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations and priorities, and coordinate responders. You will follow approved protocols, provide pre-arrival instructions, and document calls for quality control. Training and certifications may be required based on vacancy.

Role may include overnight shifts, weekends, holidays, and overtime as needed, with emphasis on accuracy, composure, and teamwork in a high-stakes environment.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required; CPR and coursework may also be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality review.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Hagerman, NM seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations and priorities, and coordinate responders. You will follow approved protocols, provide pre-arrival instructions, and document calls for quality control. Training and certifications may be required based on vacancy.

Role may include overnight shifts, weekends, holidays, and overtime as needed, with emphasis on accuracy, composure, and teamwork in a high-stakes environment.