9-1-1 Dispatcher | Emergency Communications Specialist

calhounmi911; Marshall (MI); On-site; USD 47,000 - 60,000; Full time

Job summary

calhounmi911 seeks an emergency telecommunicator (dispatcher) to receive calls, determine priority, and dispatch police, fire, and medical units. The role requires using CAD and LEIN systems, maintaining composure in crises, and providing critical information to officers and responders.

The position emphasizes accurate data entry, effective radio communication, and adherence to EMD protocols, with opportunities for training and advancement in public safety communications.

Qualifications

• High school diploma or equivalent required; complete LEIN, CPR, EMD certifications and E 9-1-1 service standards training.
• Prior experience with the public or in a communications/telephone capacity preferred; data entry skills.
• Must pass extensive background investigation and maintain confidentiality.

Responsibilities

• Receive and process 9-1-1 and non-emergency calls for police, fire, and EMS.
• Dispatch police, fire, and medical units with accurate information.
• Enter data into CAD and relay information to responding units.
• Provide pre-arrival medical instructions after EMD training and certification.
• Operate LEIN and other computer terminals; assist officers in field operations.

Skills

Clear communication

Calm under pressure

Multi-tasking

Professional demeanor

Shift flexibility

Background check

Typing proficiency

Education

High school diploma or equivalent

Tools

CAD (Computer Aided Dispatch)

LEIN system

EMD protocols

Job description

calhounmi911 seeks an emergency telecommunicator (dispatcher) to receive calls, determine priority, and dispatch police, fire, and medical units. The role requires using CAD and LEIN systems, maintaining composure in crises, and providing critical information to officers and responders.

The position emphasizes accurate data entry, effective radio communication, and adherence to EMD protocols, with opportunities for training and advancement in public safety communications.