Emergency Fire Dispatcher — 24/7 Ops

Emergency Telecommunicator Services; Hales Corners (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services manages critical fire dispatch operations, coordinating responses to fires, rescues, and hazardous incidents. Dispatchers receive incident information, alert resources, and maintain contact with responding crews to ensure rapid, accurate action.

Positions emphasize organized information handling, clear radio communication, and adherence to established response plans under supervision.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Education

High school diploma or equivalent

Tools

Computer systems

Maps

Radio communications

Job description

Emergency Telecommunicator Services manages critical fire dispatch operations, coordinating responses to fires, rescues, and hazardous incidents. Dispatchers receive incident information, alert resources, and maintain contact with responding crews to ensure rapid, accurate action.

Positions emphasize organized information handling, clear radio communication, and adherence to established response plans under supervision.