Emergency Fire Dispatcher: 24/7 Critical Response

Emergency Telecommunicator Services; Benton Harbor (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Emergency Telecommunicator Services seeks a Fire Dispatcher to coordinate responses to fires, rescues, hazards, and other emergencies. You will receive incident details, alert resources, and maintain clear radio communications with responding crews.

The role requires organization, accuracy, and the ability to follow established plans and directions from authorized personnel. Shift work may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent required.
• Experience with fire communications training or dispatch certification preferred.
• Comfort with computer systems and accurate data entry.
• Familiarity with maps and radio communication.
• Ability to follow established response plans and directions.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant updates.

Skills

Organized information handling

Clear radio communication

Accurate data entry

Computer systems proficiency

Maps

Attention to detail

Education

High school diploma or GED

Tools

Dispatch software

Radio communications equipment

Job description

Emergency Telecommunicator Services seeks a Fire Dispatcher to coordinate responses to fires, rescues, hazards, and other emergencies. You will receive incident details, alert resources, and maintain clear radio communications with responding crews.

The role requires organization, accuracy, and the ability to follow established plans and directions from authorized personnel. Shift work may include nights, weekends, and overtime.